At Rolipan, we want every enthusiast to enjoy their keyboard customization experience. If there is any issue with your order, please contact our support team and we will do our best to assist you.

Email: support@rolipan.com

Order Cancellation

You may request to cancel your order within 6 hours after purchase.

Once your order has entered processing, preparation, or shipment, we are unable to cancel the order.

To request a cancellation, please contact us as soon as possible with your order number.

Returns & Exchanges

We accept returns within 30 days after delivery.

To be eligible for a return:

• Items must be unused, uninstalled, and in their original condition.
• Products must include all original packaging and accessories.
• Proof of purchase is required.
• Keycaps, switches, and accessories that have been installed, modified, damaged, or show signs of use may not be eligible for return.

For hygiene and quality control reasons, opened or used keyboard components may not be accepted unless there is a manufacturing defect.

Return Process

To start a return:

1. Contact us at support@rolipan.com with your order number and reason for return.
2. We will review your request and provide return instructions if approved.
3. Once the returned item is received and inspected, we will process your refund.

Please do not send items back before receiving return authorization.

Return Shipping

Customers are responsible for return shipping costs unless:

• The item arrived damaged.
• The wrong product was sent.
• The product has a confirmed manufacturing defect.

We recommend using a trackable shipping service when returning items. Rolipan is not responsible for items lost during return shipping.

Damaged or Defective Items

If your order arrives damaged or has a manufacturing defect, please contact us within 7 days of delivery.

Please provide:

• Order number
• Photos or videos showing the issue
• A description of the problem

After review, we will provide a replacement or refund solution.

Refunds

Once your return is received and inspected, approved refunds will be processed within 5–10 business days.

Refunds will be issued to the original payment method.

Please note that your bank or payment provider may require additional processing time before the refund appears in your account.

Non-Returnable Items

The following items cannot be returned:

• Products that have been installed or modified.
• Used switches or keycaps with signs of wear.
• Items damaged through improper installation or handling.
• Clearance or final-sale products.

Contact Us

If you have any questions about returns, refunds, or exchanges, please contact:

Email: support@rolipan.com

Our team will be happy to assist you.