1. Are your keycaps compatible with my keyboard?
Most of our keycaps are designed for mechanical keyboards with MX-style switches, including popular switches from brands such as Cherry MX, Gateron, Kailh, and other compatible manufacturers.
Before purchasing, please check your keyboard layout and switch type to ensure compatibility.
If you are unsure whether a keycap set will fit your keyboard, feel free to contact us.
2. What switches are compatible with your keycaps?
Our keycaps are generally compatible with most mechanical switches that use the standard MX stem design.
They are commonly compatible with:
- Cherry MX style switches
- Gateron switches
- Kailh switches
- Many other MX-compatible switches
Low-profile switches and non-standard switch designs may not be compatible.
3. How do I install new keycaps?
Installing keycaps is simple:
- Remove the existing keycap using a keycap puller.
- Align the new keycap with the switch stem.
- Press gently until the keycap is securely attached.
Avoid forcing keycaps into place, as excessive pressure may damage the switch stem or keycap.
4. Do I need any special tools to install keycaps or switches?
For keycaps, a keycap puller is recommended.
For hot-swappable switches, a switch puller may be needed.
Tools are not always included unless specifically mentioned in the product description.
5. How do I choose the right mechanical switches?
Different switches provide different typing experiences:
- Linear switches: Smooth keystrokes with no tactile bump, popular for gaming.
- Tactile switches: Provide a noticeable bump for feedback while typing.
- Clicky switches: Offer tactile feedback with an audible click sound.
The best choice depends on your personal typing style and sound preference.
6. Are your products new or used?
Most products offered by Rolipan are new unless otherwise stated in the product description.
Each product listing includes relevant information about condition, specifications, and included items.
7. Do you inspect products before shipping?
Yes. We carefully check orders before shipment to ensure products are packaged properly and match the order details.
If your order arrives damaged or incorrect, please contact our support team with photos and order information.
8. How long does shipping take?
Orders are usually processed within 1–3 business days.
Standard shipping typically takes:
7–12 business days
after the order has been shipped.
Once your order ships, you will receive tracking information by email.
9. Can I return keycaps or switches?
We accept eligible returns within 30 days after delivery.
Products must be:
- Unused
- Uninstalled
- In original condition
- With original packaging
For hygiene and quality reasons, installed or used keycaps and switches may not be eligible for return unless there is a confirmed defect.
Please contact us before sending any return.
10. How can I contact Rolipan?
If you have questions about products, compatibility, orders, or shipping, our support team is happy to help.
Email:
We will do our best to reply as quickly as possible.